I had generated monthly automated fixed count EFT money across the first 12 months of financing

The allegations made in these complaints are unproven, are not always user of all consumers’ experiences with Advantage, and will get consist of outdated information (about rates, bonus offers, etc.).

From inside the XX/XX/XXXX, I gotten an aware away from my borrowing keeping track of service that my personal student loan balance got improved

“I have a fees plan already have a living passionate payment which was install owing to KHESLC, they withdraw XXXX away from my bank account thirty days and set they within the membership number XXXX which continues on that which you month and has because XXXX out-of XXXX this page I recently gotten XX/XX/XXXX so i shouldn’t be in the default XXXX XXXX”

“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”

Note that a loan provider with a large customer base is likely so you’re able to also have a high level of problems in comparison with smaller loan providers

“We began getting phone calls from Kentucky degree immediately after my dad died from inside the XX/XX/XXXX. We stopped the latest calls at first but felt like I wanted to wash up my credit thus i replied the telephone. I presumed due to my feeling just after dad enacted, it was the loan I had many ago. I even-set right up commission preparations into the university so i you may repay hello. Really while i was providing better into my credit report seeking to locate anything fixed We noticed almost every other deceptive hobby to my credit file. Such having two most other social defense quantity related to my personal membership. In addition to another account that have been perhaps not mine and have now due to the fact come eliminated once i review my personal credit report I seen the school which i to start with got the mortgage was on there plus the account finalized. In order I’m looking at it Kentucky advanced schooling they shows You will find even produced repayments that we hadn’t earlier. They reveals I had the loan when you look at the XXXX and i performed not get that loan away from that college when you look at the XXXX. I debated they back at my credit history and because I got signed a binding agreement they said that it had been genuine. I also reached out over the institution and in case it fundamentally named me right back, I’d an extended discussion having hi lady about my membership I asked the girl to send me personally the first records of the mortgage where I experienced initially become the mortgage towards organization. We continue to have not received you to papers through email address. She in addition to proceeded and on in the all the processes I would need to proceed through, which, We told her which was maybe not my personal financing. I’m not probably shell out financing that’s not mine I am following through. We named and you can talked which have a woman towards the credit agency whom provided us to get in touch with all of you. Please assist me with this particular amount as it is going to stop me personally of providing my stimulus or anything else that come from the us government for example my personal income tax go back, ect. I don’t are obligated to pay which loan, and i also can be mount a copy regarding 2 out of my borrowing reports. Then you https://paydayloansindiana.org/cities/oxford/ may note that I did not make this loan and get pick all the fraudulent activity which had been towards the my personal account. Thanks for the some time and I am hoping in order to tune in to straight back very soon.”

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